Shipping policy
Shipping Policy
Last updated: 30 September 2026
Where we ship
We currently ship within the UK. All Elavate products are dispatched from within the UK.
Delivery cost
Delivery is free on all orders, including Flexible Plan deliveries.
When will my order arrive?
- Order before 12pm, Monday to Friday (excluding bank holidays), and we'll dispatch it the same day. We aim to deliver it the next day.
- Orders placed after 12pm, at weekends or on bank holidays are dispatched the next working day.
- All orders are delivered by Royal Mail and usually arrive within 2 working days of dispatch.
You'll receive a tracking link by email as soon as your order has been dispatched.
Flexible Plan deliveries
If you're on our Flexible Plan, each delivery is dispatched within 1 working day of your billing date. You can see your next billing date, and skip, change or cancel a delivery, at any time here: https://elavate.com/a/loop_subscriptions/get-subscription-link
See our Cancellation Policy for full details.
Lost or delayed orders
Your order is our responsibility until it's delivered. If it hasn't arrived within 5 working days of dispatch, email us at alex@elavate.com and we'll send a replacement free of charge.
Undelivered orders
If an order can't be delivered because the address was incorrect or inaccessible, it may be returned to us. In that case we'll refund the value of the products, minus the return postage cost we were charged.
Damaged or incorrect items
If your order arrives damaged, or you receive the wrong item, email us at alex@elavate.com within 14 days of delivery with a photo. We'll send a replacement or give you a full refund, whichever you prefer.
This policy doesn't affect your statutory rights.
Contact us
Elavate is a trading name of EV Superfood Developments Ltd, registered in England and Wales (company number 14018196). VAT number: GB456840763.
Registered office: Unit C3.11, Canterbury Court, 1-3 Brixton Road, London, SW9 6DE, United Kingdom
Email: alex@elavate.com
