Payment Policy

Our Payment Policy outlines our procedures and guidelines for payment processing on our e-commerce website. Please read this policy carefully to understand our payment methods, security measures, and refund policy.

1. Payment Methods:
We offer various secure payment methods to make your shopping experience as convenient as possible. Our current payment methods include: Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, and PayPal.

2. Payment Security:
Your payment security is our top priority. We implement robust security measures to protect your payment and personal information:

a. Secure Sockets Layer (SSL): Our website uses SSL encryption to secure the transmission of your sensitive data.

b. Payment Gateway: We employ trusted payment gateways that adhere to industry standards for online security.

c. Data Encryption: Your payment details are encrypted, and we do not store your card information on our servers.

3. Billing Information:
Please ensure your billing information is accurate and up to date when making a purchase. Any discrepancies may result in order processing delays or payment verification issues.

4. Payment Confirmation:
Upon successful payment, you will receive an email confirmation of your order. This email will include a summary of your order and payment details.

5. Payment Failure:
If your payment is declined or fails for any reason, please check your payment details for accuracy and available funds. If issues persist, contact our customer support team for assistance.

6. Refund Policy:
We aim to provide a hassle-free shopping experience. If you are not satisfied with your purchase, you may be eligible for a refund or exchange. Please refer to our refund policy for detailed information on our refund process and eligibility criteria.

7. Price Accuracy:
While we make every effort to ensure the accuracy of product prices and information, occasional errors may occur. In the event of a pricing error, we reserve the right to cancel or refund your order, and we will promptly notify you.

9. Payment Policy Updates:
We reserve the right to update this Payment Policy at any time. Any changes will be posted on our website, and the revised policy will take effect immediately upon posting.

By using our website and making purchases, you acknowledge and agree to abide by the terms and conditions outlined in this Payment Policy.

If you have any questions or concerns regarding our Payment Policy, please feel free to contact our customer support team at EMAIL US: alex@elavate.com or Support Number: 0208 1357 588

Thank you for choosing Elavate for your collagen needs.